What if I have questions about my invoice? | Community
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What if I have questions about my invoice?

  • Sep 17, 2020 7:12 AM UTC
  • 3 replies
  • 132 views

I have not used Intercom but they charged me for the last 4 months. How can I get refund?

 

I tried Intercom (tutorials no production) and thought was unsubscribed. Then someone at Intercom said I need to provide my company address and that's when I learned I got charged four times.

 

I have been contacting Intercom for 2 weeks now but nobody replies to my refund messages.

 

I got charged $200 and it's a lot in Vietnam where I live.

Screen Shot 2020-09-17 at 14.12.06

 

Please help me! Screen Shot 2020-09-17 at 14.08.29

Best answer by Eric Fitz

Hey @hongbeom​, our Support team will be able to help you with invoice questions if you contact them through the Messenger! The Community isn't the best place to ask questions related to your particular billing.

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3 replies

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Answer
  • Sep 17, 2020 8:41 AM UTC

Hey @hongbeom​, our Support team will be able to help you with invoice questions if you contact them through the Messenger! The Community isn't the best place to ask questions related to your particular billing.

  • Hongbeom
  • Author
  • New Participant
  • Sep 17, 2020 2:32 PM UTC

Thank you for replying!

I have left message a week ago in the help center messenger bot. I haven't got any email yet tho.

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Sep 18, 2020 3:55 PM UTC

Looks like someone from our team has gotten back to you, they'll help you to get this resolved!

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