The search bar on the modern Help Center template only runs once a query has at least 3 characters. Intercom confirmed this limit is fixed, not configurable, and the same for every language.
A 3-character minimum works for English, where 1β2 letter inputs rarely carry meaning. In Korean, Japanese, and Chinese, a single character carries much more meaning, and many of the most common support search terms are exactly 2 characters:
- Korean: νλ (plan), κ°κ²© (price), κ²°μ (payment), νλΆ (refund), κ³μ (account)
- Japanese: ζι (fee), θ§£η΄ (cancellation), θ«ζ± (billing)
- Chinese: δ»·ζ Ό (price), ιζ¬Ύ (refund), θ΄¦ζ· (account)
Today these queries return nothing. Customers assume the article doesn't exist, then contact support or give up. Adding a particle (e.g., νλμ΄) makes search work, but customers have no way of knowing this.
Requested change (any of these would solve it):
1. Lower the minimum to 1β2 characters for CJK queries
2. Apply the minimum per Help Center language
3. Make the minimum length configurable in Help Center settings
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