Hey! That usually means the workspace you're trying to access has been suspended by Intercom — often due to billing issues or a violation of terms.

If it happened right after sign-up, it might be a mistake. I’d recommend reaching out to Intercom Support directly so they can check and reactivate or guide you through next steps.

Hey ​@trevon_oc 👋 Jacques here from Intercom Support. I hope all is well today!

On the back of what ​@Nur Nahid said, your workspace may have been flagged for some reason causing it to be suspended. 

If you haven’t yet, I’d recommend reaching out to our support team so they can get it unsuspended and you should be good to go! :)

How do I reach out to the support team?

​@Stige 
The easiest way to reach out to us is via Messenger in your Intercom Workspace. Simply start a chat there.