Currently, once a reply has been sent in a conversation, it cannot be edited and can only be deleted. This limitation can impact clarity and efficiency, especially when small corrections are needed (e.g. typos, missing information, or minor wording adjustments).
We would like to request the ability to edit a reply after it has been sent, rather than requiring deletion and re-sending.
Expected Benefit:
- Improves communication accuracy and professionalism
- Reduces unnecessary message deletions and follow-up messages
- Enhances overall user experience and efficiency when handling client conversations
Suggested Behaviour:
- Allow users to edit sent messages within a defined time window (e.g. 5–10 minutes), or
- Allow edits with an “edited” indicator displayed for transparency