[Android vs iOS] There are differences in chat design on these platforms

  • 4 January 2024
  • 1 reply



We’ve integrated Intercom SDK on Android (15.5.1) & iOS (16.3.1) platforms. We found several differences in the implementation between Android & iOS, could you help us to understand the reason of this case?

  1. “Powed by Intercom” label is visible on Android, on iOS - no

  2. No close or create messages buttons on Android, on iOS - yes
  3. No close chat button, only get back to messages on Android




Best answer by Eden 8 January 2024, 19:50

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Userlevel 3

Hey @ViacheslavKh94 👋 Eden from the support engineer team here.


This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible!