API sent message does not refresh the Conversation in Messenger

Question

I made an app that ends-up by posting messages within conversations... It is done with the Intercom API, but when we post a new message it appears into the agent inbox, but not into the Messenger on the visitor side… until the visitor or the agent sends a new message, then all is refreshing. Is there anything to do to make the messenger refresh when a new message comes from the API ?

Roy · Accepted Answer

@jean-baptiste​, Please make sure that you are posting an admin reply instead of the user one.https://api.intercom.io/conversations/{existing_conversation_id}/replyThere two types of reply - User one - Once reply send by the user:{  "message_type": "comment",  "type": "user",  "intercom_user_id": "536e564f316c83104c000020",  "body": "User Reply"}Admin Reply, once admin sents a reply:{  "message_type": "comment",  "type": "admin",  "admin_id": "3998818",  "body": "Roy"}I just test this out, it's working fine from my end.I think you are posting user replies instead of admin.Can you just check this? or post a full request?I will be happy to help

Roy · Answer

Hi @jean-baptiste​, May I know which API request are you posting?

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded