Hi team, We have an issue with Bluecore users as they are getting the popup opened every time, no matter they close it. This behavior was first reported on Sept 30th It seems to be affecting users that have “Tasks” on their help menu No matter they close it, it reopens everytime they navigate to another page in the site or open a click to a new page in the site. While this is not impacting functionality, it is becoming a frustrating customer experience.Can you please take a look?

Bug: Help popup keeps opening even after it's closed

Hi team,
We have an issue with Bluecore users as they are getting the popup opened every time, no matter they close it.

This behavior was first reported on Sept 30th
It seems to be affecting users that have “Tasks” on their help menu
No matter they close it, it reopens everytime they navigate to another page in the site or open a click to a new page in the site.

While this is not impacting functionality, it is becoming a frustrating customer experience.
Can you please take a look?

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Hi @Sergio Mansilla ! Ebenezer here from Engineering Support👋.

Just to clarify, is this happening for tasks that have already been completed in the past.

I do believe we may have an open bug on this.

Hello Ebenezer, thanks for replying.

I have an example where a user doesn’t have tasks, but this keeps popping up

Per her statement: Seems to be happening when the link I click on opens a new tab - e.g. I clicked on a few of these c360 profiles and it opened new tabs - in each new tab the pop up appeared.

User is annie.curtis@bluecore.com

Hello team, are there any updates here?

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