Hi team, We have an issue with Bluecore users as they are getting the popup opened every time, no matter they close it. This behavior was first reported on Sept 30th It seems to be affecting users that have “Tasks” on their help menu No matter they close it, it reopens everytime they navigate to another page in the site or open a click to a new page in the site. While this is not impacting functionality, it is becoming a frustrating customer experience.Can you please take a look?

Answered

Bug: Help popup keeps opening even after it's closed

Forum|Forum|4 months ago
October 3, 2025
4 replies
343 views

Sergio Mansilla
New Participant

Hi team,
We have an issue with Bluecore users as they are getting the popup opened every time, no matter they close it.

This behavior was first reported on Sept 30th
It seems to be affecting users that have “Tasks” on their help menu
No matter they close it, it reopens everytime they navigate to another page in the site or open a click to a new page in the site.

While this is not impacting functionality, it is becoming a frustrating customer experience.
Can you please take a look?

Best answer by Ryan Parker

Hi @Sergio Mansilla if you’re still having this issue please reach out to our team via the Messenger so we can take a look further. Thank you!

E

+7

Ebenezer.Laleye
Intercom Team
Forum|Forum|4 months ago
October 8, 2025

Hi @Sergio Mansilla ! Ebenezer here from Engineering Support👋.

Just to clarify, is this happening for tasks that have already been completed in the past.

I do believe we may have an open bug on this.

Ebenezer - Customer Support Engineer

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Sergio Mansilla
Author
New Participant
Forum|Forum|4 months ago
October 8, 2025

Hello Ebenezer, thanks for replying.

I have an example where a user doesn’t have tasks, but this keeps popping up

Per her statement: Seems to be happening when the link I click on opens a new tab - e.g. I clicked on a few of these c360 profiles and it opened new tabs - in each new tab the pop up appeared.

User is annie.curtis@bluecore.com