I would love the ability to record a voice memo or audio file and send it as a message in the Chat. My use case is send tailored, specific, longer form messages and replies to our users, and recording an audio message is not only faster but delivers a more tailored and personal experience to our users.
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Hey 
We have an open beta that might be exactly what you’re looking for here! With Intercom Calling you will have access to make voice & video calls through the Messenger. Check out our Article here!
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