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Can I build a custom launcher using Google Tag Manager?


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I would like to know how to launch the chat from a button when intercom isnt coded into the webplace but integrated with GTM. 

 

The article linked below shows a Java Code and not how to launch custom launchers from buttons using GTM installed Intercom.

 

See LINK: https://www.intercom.com/help/en/articles/2894-customize-the-intercom-messenger-technical

 

Can anyone help me?

Best answer by Roy

Hello @user49​ 👋, Welcome to Interconnect 😇

 

I recorded a small video tutorial for you about this case:

https://www.loom.com/share/bad16045021c40dab63f7a702d073108

 

Let me know if you have any other questions, I will be happy to answer all of them.

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5 replies

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  • Expert User
  • 1152 replies
  • Answer
  • August 11, 2021

Hello @user49​ 👋, Welcome to Interconnect 😇

 

I recorded a small video tutorial for you about this case:

https://www.loom.com/share/bad16045021c40dab63f7a702d073108

 

Let me know if you have any other questions, I will be happy to answer all of them.


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  • Author
  • Innovator ✨
  • 15 replies
  • August 12, 2021

Hey Roy!

 

Big thank you for this answer! It solved my issue.

 

Perfect and fast feedback.

 

10/10


  • New Participant
  • 1 reply
  • November 23, 2021

Hi Roy,

 

I also encountered the same problem. I followed what you did with both methods, but the email client still pops up (which we don't want) and the Intercom chat is not showing up. What should I do?

 

Cheers,

Tori


  • New Participant
  • 1 reply
  • November 3, 2022

Hello,

 

do you know if the same can be done if Intercom is implemented with Twilio Segment.

Perhaps using custom Functions?


  • New Participant
  • 1 reply
  • December 28, 2022

Hello,

 

Do you find how to do it with segment?

 

Thanks


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