Hi intercom,
In order to integrate with other chat service.
We're evaluating the possibility of replacing the Messenger widget with our own chat UI, backed by the conversation API / or intercom-node.
I found this post before:
- You will need to handle apps inserted into the messenger and conversations.
- You will miss out on a lot of the features offered by Operator.
May I know what exactly will miss / break if connecting via API ?
this is what i found so far:
1. Canvas Kit apps in conversations
2. Fin replies: does Fin's answer arrive as a normal `comment` part (plain text/HTML we can render) ?
3. Read/seen state
Anything else that silently breaks in a custom UI when Operator/Workflows run ?
Or is there a guidance in document regarding this approach?
Thanks