Can I install the Messenger both via JS and Google Tag Manager?

Question

So the messenger is installed and in use on our platform, but I want to integrate Google Tag Manager as well, but what happens if I install messenger through GTa after it is already installed?

Lisa B11 · Accepted Answer

Hey @user2531​&#128588; Intercom Messenger can be installed using Google Tag Manager without any code required &#127881;The instructions to installation are a bit lengthy, so I've included an Article below that will break down the steps for installation.https://www.intercom.com/help/en/articles/2631808-install-intercom-with-google-tag-manager/p>﻿Important: To connect Google Tag Manager to Intercom, you must have an active Google Tag Manager account with a publishedcontainer.If you experience issues identifying or trackinglogged inusers, tracking custom events, or triggering Intercom methods with custom tags that rely on GTM’s data layers we recommend connecting with support fromGoogledirectly.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded