Cannot hide the Messenger

Question

My customers and I are experiencing issues where the messenger cannot be hidden after it is opened. Clicking the messenger button in the bottom right corner just opens another instance on top of the existing one. When the new instance is opened on top of the old one the collapse arrow appears over top the messenger. Clicking the collapse arrow closes the second instance but there is no way to close the first instance of the Messenger. There is no X or collapse button. It is functional, just cannot be closed.

Shauna · Answer

Hey @paul w12​&#128075;&#127996;Shauna here from Intercom Support! I think this is something our support team will need to dig into deeper for you and potentially test out the messenger themselves. Could you reach out to us via the messenger or through email at team@intercom.io? Please provide the URL to your website and potentially a little screen recording showing what exactly is happening for you - this gives the teammate context to dive right in for you &#128640;

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