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Chat error: failed to send

  • Oct 21, 2024 10:25 AM UTC
  • 1 reply
  • 142 views

We cannot send message via  messenger. Also closing conversations is not possible. 

Best answer by bernice

Hey @JuliaVos 👋  Thank you for flagging this with us. We experienced some database issues impacting all aspects of Intercom. Our own instance of Intercom was also affected, meaning that the team are only getting a chance to reply to you about this now.

 

If you were in contact with us via the Messenger, we’ll be following up with you there shortly. You can also keep up to date on our Status Page.

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      bernice
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      • bernice
      • Expert User ✨
      • Answer
      • Oct 21, 2024 10:42 AM UTC

      Hey @JuliaVos 👋  Thank you for flagging this with us. We experienced some database issues impacting all aspects of Intercom. Our own instance of Intercom was also affected, meaning that the team are only getting a chance to reply to you about this now.

       

      If you were in contact with us via the Messenger, we’ll be following up with you there shortly. You can also keep up to date on our Status Page.

      B | Technical Support Engineer
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