Is it possible to configure the Switch from Messenger to WhatsApp functionality so that, depending on the brand the customer is interacting with, they are offered a different WhatsApp number? Or is this something that might be available in the future?
Best answer by Paul Byrne
Hey
You can’t currently assign a WhatsApp number to a single brand within a single Intercom workspace. The switch-from-Messenger flow chooses one WhatsApp integration for the whole app/workspace (either the WhatsAppSetting.messenger_integration_id if set, or the first WhatsApp integration for the app), so it isn’t brand-aware today.
Thanks for putting it on our radar, though!
+7Hey
You can’t currently assign a WhatsApp number to a single brand within a single Intercom workspace. The switch-from-Messenger flow chooses one WhatsApp integration for the whole app/workspace (either the WhatsAppSetting.messenger_integration_id if set, or the first WhatsApp integration for the app), so it isn’t brand-aware today.
Thanks for putting it on our radar, though!
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