Configuring Switch from Messenger to WhatsApp by Brand

Question

Is it possible to configure the Switch from Messenger to WhatsApp functionality so that, depending on the brand the customer is interacting with, they are offered a different WhatsApp number? Or is this something that might be available in the future?

Paul Byrne · Accepted Answer

Hey ​@Leandro WenzinPaul here from support engineering to help you out 🤝You can’t currently assign a WhatsApp number to a single brand within a single Intercom workspace. The switch-from-Messenger flow chooses one WhatsApp integration for the whole app/workspace (either the WhatsAppSetting.messenger_integration_id if set, or the first WhatsApp integration for the app), so it isn’t brand-aware today.Thanks for putting it on our radar, though!

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