Hey @Esteban González 👋 Jacques here from Intercom Support. I hope all is well today!
I know we previously had a known bug where Instagram messages were being sent as duplicates. As a first troubleshooting step, could you try uninstalling the Instagram app and disconnecting your connected accounts and then reinstalling and reconnecting? This might resolve any potential conflicts in the integration.
If the issue persists, I’d recommend reaching out to our Support Team with the Conversations that have duplicate messages so they can try tracing down where the messages are coming from.
Thanks a lot, Jacques for your help and your answer.
We´ll try that and I´ll let you know.
Have a great day!
