Hey @user2424​ ! Oséas here from the Customer Support Specialist team 🕵️

Under the "Start a conversation" app we display your team profile, here we only show teammates who were the first to reply to a new user conversation in the last week and it's not possible to customise it at the moment.

Note:

• If only one teammate met this criteria, we will show only one teammate
• If more teammates match, we will show them up to a maximum of 3
• You cannot select which 3 teammates or narrow it down to a specific team
• If no teammates meet the criteria, we have fallback rules to ensure that it's never blank
• To get a teammate to show up in the Messenger, send a test message as an end user and have that teammate be the first to reply to the message

If you'd like more information on this, this Article will help.