May I know how to configure the URL for Reply in our Messenger button? Currently it is not working for me when merchants click on that button.
Hey @justin t 😊
I see my teammate already responded to your conversation started in our Messenger.
I'll share the answer so others know what their options are here:
- You can be added to a feature flag and then you'll be able to specify the reply URL.
- Or we can opt you in to another feature flag where all email notifications are disabled for all users.
Hi @Sinéad McGowan ,
Thank you for the reply. I will choose option 1. Thanks!
@Sinéad McGowan is this still a feature flag opt-in to be able to configure the URL for the "Reply in our Messanger" button sent in emails?
Hi - how do you fix this in 2025?
Where do you control the URL for this link? Mine currently is a dead link.

Hi
This URL is taken from a contact's last visited URL (with an installation present)
We can opt in your workspace to a feature flag that would allow you to send a custom URL to override the last URL visited by the contact if you would like, just let us know! 👇
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