How do I change the URL for the "Reply in our Messenger" button? | Community
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How do I change the URL for the "Reply in our Messenger" button?

  • December 27, 2021
  • 5 replies
  • 200 views
J

May I know how to configure the URL for Reply in our Messenger button? Currently it is not working for me when merchants click on that button.

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Best answer by Anonymous

Hey @justin t​ 😊

 

I see my teammate already responded to your conversation started in our Messenger.

I'll share the answer so others know what their options are here:

 

  1. You can be added to a feature flag and then you'll be able to specify the reply URL.
  2. Or we can opt you in to another feature flag where all email notifications are disabled for all users.
Joseph S.

5 replies

A
  • Anonymous
  • Answer
  • December 28, 2021

Hey @justin t​ 😊

 

I see my teammate already responded to your conversation started in our Messenger.

I'll share the answer so others know what their options are here:

 

  1. You can be added to a feature flag and then you'll be able to specify the reply URL.
  2. Or we can opt you in to another feature flag where all email notifications are disabled for all users.
J
  • Justin T
  • Author
  • New Participant
  • January 5, 2022

Hi @Sinéad McGowan​ ,

 

Thank you for the reply. I will choose option 1. Thanks!

U
  • User2393
  • New Participant
  • October 31, 2022

@Sinéad McGowan​ is this still a feature flag opt-in to be able to configure the URL for the "Reply in our Messanger" button sent in emails?

Z
  • Zach Margolis
  • New Participant
  • May 27, 2025

Hi - how do you fix this in 2025?

Where do you control the URL for this link? Mine currently is a dead link.

 

E
Intercom Team
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Hi ​@Zach Margolis ! Ebenezer here from Engineering Support👋.

This URL is taken from a contact's last visited URL (with an installation present)

We can opt in your workspace to a feature flag that would allow you to send a custom URL to override the last URL visited by the contact if you would like, just let us know! 👇

 

Ebenezer - Customer Support Engineer
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