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Hi you guys. I need to get the ads source of user when they click in my ads campaign and redirect to my Intercom Inbox. I can see this information in Inbox from Meta. But in Intercom, I don't see any data about this. Thanks so much.

Hey @tran​ Racheal from the Support Engineer team here 👋

 

Intercom does already automatically track the 5 standard UTM parameters, so you can:

  • See where your most engaged users are signing up to your product from.
  • Increase signups from your advertising campaigns.
  • Send targeted auto messages to users who sign up from specific sources (e.g. Facebook ads).
  • Measure the ROI of your advertising campaigns by comparing a campaign's generated revenue with its cost.
  • Automatically send your leads' source to Salesforce.

If you'd like to learn more, visit the Article linked below 👇

https://www.intercom.com/help/en/articles/908965-track-conversions-and-clicks-with-utm-parameters/p>

Thank you, Rachel. But this information doesn't help me to solve my question.

Because my FB Messenger Ads campaign redirect to a Inbox platform, not a landing page. So tracking utm is not the good solution.

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