I need to change the default account that the messenger is defaulting to or make it so all team members get notifications so that we can all answer.

Question

Currently, the team member who created the intercom account (VP Product) is the sole one configured to receive chat notifications. Since he's not always available and I do not have access to his inbox that puts us in a bad place in terms of availability.

Daniel M15 · Accepted Answer

Hey @barak b​! Daniel from Customer Support Engineering here &#128295;You can change your notification settings under Settings > Your Account > Notifications &#128513; If you do not have access to certain inbox views, it's likely that you lack the correct permissions. You'll need to request that someone else on your workspace changes these permissions for you under Settings > General > Teammates &#128077; Hope this helps &#128588;

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