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Any idea why this is? Any other feature I change in there is saved, but this one does not work. It worked last night but now it does not.

The preview shows correct and website does too but not in apps...

Hello @user144​ ,

 

It seems you are using Intercom's older SDK, if you want to use a new experience you should update SDK.

 

Latest Intercom SDk's with new Help Center experience:

 

More information can be found here. Let me know if you have any additional questions on the following matter, more than happy to provide assistance.

 

Best,

Roy

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