Is it no longer possible to paste images into conversations or notes? | Community
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Is it no longer possible to paste images into conversations or notes?

  • Jul 18, 2021 6:36 PM UTC
  • 6 replies
  • 281 views

Has there been any change to copying and pasting images from a conversation back into a conversation? If I open an image in another tab or copy an image directly from the conversation I cannot paste back into the conversation or notes.

Best answer by Roy

Hello @brian p​ ,

 

Yes, you are right here it's stopped working from Agent and from the User side as well. I just tested and it's not possible to paste picture inside the chat window =(

 

Let's mention @Intercom Bug Reports​ here.

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6 replies

Roy
Top Expert ✨
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  • Top Expert ✨
  • Answer
  • Jul 18, 2021 9:24 PM UTC

Hello @brian p​ ,

 

Yes, you are right here it's stopped working from Agent and from the User side as well. I just tested and it's not possible to paste picture inside the chat window =(

 

Let's mention @Intercom Bug Reports​ here.


Eric Fitz
Employee
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  • Employee
  • Jul 19, 2021 9:40 AM UTC

Hey @roy s11​, thanks for tagging in the Bug Reports group! Let me see if I can replicate on my end and, if so, I'll open a bug report 👍


Eric Fitz
Employee
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  • Employee
  • Jul 19, 2021 10:16 AM UTC

@brian p​ @roy s11​ - looks like this has indeed been caused by a PR merged last week, which will be reverted shortly.


  • Author
  • Connector
  • Jul 19, 2021 2:28 PM UTC

@eric f11​ much appreciated Eric! Definitely something vital for my teammates and I. Thanks for jumping on this so quickly.


Roy
Top Expert ✨
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  • Jul 19, 2021 10:57 PM UTC

Thank you @eric f11​ , Just want to confirm that it's working now. Once again Thank you 🙏


Eric Fitz
Employee
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  • Employee
  • Jul 20, 2021 10:17 AM UTC

@brian p​ @roy s11​ no worries! Thank you so much to both of you for bringing this to my attention!