I would like to add one more option below "Send us a message", but I couldn't add it to the workflow.
The workflow only allows me to add options after selecting one of the following options (Help, Messages, Send us a message)
Is it possible to do it?
Hey 
Larissa here from Intercom Support.
I’m afraid it’s not possible to customize the Messenger spaces. You can only choose from the options listed below 
You can, however, create your own app and add it to the Messenger home, as per the screenshot below:
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For more information on how to customize your Messenger home with apps, please check this article.
I hope this helps!
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