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I would like to add one more option below "Send us a message", but I couldn't add it to the workflow.

The workflow only allows me to add options after selecting one of the following options (Help, Messages, Send us a message)

Is it possible to do it?

Hey @jjcoto 👋

Larissa here from Intercom Support.

I’m afraid it’s not possible to customize the Messenger spaces. You can only choose from the options listed below 👇

You can, however, create your own app and add it to the Messenger home, as per the screenshot below:

 

For more information on how to customize your Messenger home with apps, please check this article.

I hope this helps!

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