Is it possible to add one more option to the default ones in the Messenger?

  • 17 October 2023
  • 1 reply

I would like to add one more option below "Send us a message", but I couldn't add it to the workflow.

The workflow only allows me to add options after selecting one of the following options (Help, Messages, Send us a message)

Is it possible to do it?


Best answer by Larissa Alberti 17 October 2023, 18:02

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Hey @jjcoto 👋

Larissa here from Intercom Support.

I’m afraid it’s not possible to customize the Messenger spaces. You can only choose from the options listed below 👇

You can, however, create your own app and add it to the Messenger home, as per the screenshot below:


For more information on how to customize your Messenger home with apps, please check this article.

I hope this helps!