Is it possible to use the intercom backend from mainland China?

Question

We implemented a chatbot and livechat for the chinese part of our website. Unfortunately to login to the backend is a pain for our china based employees. To login they need several minutes. Anyone else has this issue or knows how to avoid this problem?  For example a connector to teams or skype (where our employees can directly chat with the customers)?Any help appreciated.Cheers,Diego

Eric Fitz · Accepted Answer

Hi @diego m​! We have seen some speed issues with customers based in the Asia-Pacific region with our platform due to ISP problems connecting to the AWS as well as geographical latency. Blocks put in place to sites outside of China will also vary from provider to provider.You can check the latency to AWS us-east-1 here: http://www.cloudping.info/p>We currently host our platform entirely in this us-east-1 region. While we do use other caching services that are more dispersed I would suggest contacting your ISP and check if they have any issues connecting to this datacenter.

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