Hello Intercom Community,
We recently started using Intercom for our company Swipe.
Can we change the location of the icon and its appearance?
Thanks in advance
Team Swipe
Answered
Is there anyway we can change the way intercom opens?
Best answer by sleekbill
Great question! Yes, Intercom allows customization of the chat widget, including its position and appearance. You can adjust the widget’s location via the Messenger settings in Intercom’s admin panel or by using custom CSS. If you’re using it on a website, you can also modify its behavior using JavaScript. Hope this helps! I’ve written about optimizing Intercom for better user experience—feel free to check it out: https://sleekbill.in. Happy to connect!"
+5- Customer Support Engineer
- 512 replies
Hey
Yes, definitely! You can create your own custom launcher that you can assign any button/icon to, and set it to open the Messenger when a customer clicks on it. More on that here!
Great question! Yes, Intercom allows customization of the chat widget, including its position and appearance. You can adjust the widget’s location via the Messenger settings in Intercom’s admin panel or by using custom CSS. If you’re using it on a website, you can also modify its behavior using JavaScript. Hope this helps! I’ve written about optimizing Intercom for better user experience—feel free to check it out: https://sleekbill.in. Happy to connect!"
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