Is there anyway we can change the way intercom opens?

Question

Hello Intercom Community, We recently started using Intercom for our company Swipe. Can we change the location of the icon and its appearance? Thanks in advanceTeam Swipe

sleekbill · Accepted Answer

Great question! Yes, Intercom allows customization of the chat widget, including its position and appearance. You can adjust the widget’s location via the Messenger settings in Intercom’s admin panel or by using custom CSS. If you’re using it on a website, you can also modify its behavior using JavaScript. Hope this helps! I’ve written about optimizing Intercom for better user experience—feel free to check it out: https://sleekbill.in. Happy to connect!"

Racheal · Answer

Hey @Team SwipeRacheal from the support engineer team here👋Yes, definitely! You can create your owncustom launcherthat you can assign any button/icon to, and set it to open the Messenger when a customer clicks on it. More on that here!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded