We have an issue that affects users ability to read their own messages in Intercom (SDK 18.8.1) on iOS. I was told by Intercom support that this is expected behaviour due to a product limitation and that I had to submit my request/idea here instead of contacting support.

So here it is. Our customers are contacting us about low contrast text (dark gray on black background) in the latest SDK version on iOS, making it almost impossible to read their own messages.

Idea: look into a fix for this so that we don’t have to tell our users to turn off darkmode on their devices.

Thanks!

Example: (text in the black bubble says “test test” but almost impossible to read)