Keyboard Nav in Messenger (Sources) | Community
Skip to main content
Answered

Keyboard Nav in Messenger (Sources)

  • May 13, 2025
  • 1 reply
  • 28 views

Hello, 

 

I was recently testing the keyboard navigation on my help site and while most things work really well, when viewing a response in the Messenger I can’t seem to navigate into the Sources section. I’m not sure if I’m doing something wrong or if this isn’t currently possible. I would like all my users, including those only using keyboards, to be able to navigate to the bot’s sources. 

Best answer by Paul B12

Hey ​@Shaunna Lacey Paul here.

Can you reach out to us through the Messenger so we can investigate this in more depth? A screen recording and all of your specific URLs etc will be greatly appreciated. 

View original
Did this topic help you find an answer to your question?

1 reply

Paul Byrne
Intercom Team
Forum|alt.badge.img+6
  • Intercom Team
  • 101 replies
  • Answer
  • May 17, 2025

Hey ​@Shaunna Lacey Paul here.

Can you reach out to us through the Messenger so we can investigate this in more depth? A screen recording and all of your specific URLs etc will be greatly appreciated. 


Reply