Message "Not Sent" error in messager prevents future messages

Question

Hi all! I have a workflow built out where clients can select one of two options or type a message to fin. We have have multiple clients get stuck when selecting an option and getting a “Not Sent” error (see image). They are then blocked from sending a message. If the assistant option was selected, the next phase of the workflow does not allow a message to fin, but the new options from that phase are not available to the user. This may be anecdotal, but we have only seen it with clients in Germany so far. Any ideas what is causing this and how to prevent it?

Aleksei O · Accepted Answer

Hi ​@James Kane! This sounds fairly anecdotal indeed, but have you tested this yourself using a german VPN?

mateusz.leszkiewicz · Answer

Hi ​@James Kane,It is very hard to diagnose the issue with workflow without the overview of the whole Workspace. Can you please reach out to us via the Messenger in your workspace to investigate this issue thoroughly?We might have a solution to that problem.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded