Hi, when we reply messages from Intercom, all the new lines were removed when it shows up in Messenger.
Here is the message we sent:
However, here is what it shows up in Messenger:
You can see the new lines and numbers are removed. Anybody knows why?
Best answer by Jacques Reynolds
Hey β
How do you create this message? Do you type it in the composer in your Inbox and send it, or is it created via our API / Webhooks?
If created via API or Webhook the issue could be due to stripping out newline characters. We may need to dig deeper into this by getting a conversation URL.
Would you be able to reach out to our support team via the messenger and provide the Conversation URL so we can dig deeper into things?
Thanks! :)
+4Hey β
How do you create this message? Do you type it in the composer in your Inbox and send it, or is it created via our API / Webhooks?
If created via API or Webhook the issue could be due to stripping out newline characters. We may need to dig deeper into this by getting a conversation URL.
Would you be able to reach out to our support team via the messenger and provide the Conversation URL so we can dig deeper into things?
Thanks! :)
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