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Answered

Messenger icon doesn't show in ios safari

  • March 21, 2025
  • 1 reply
  • 18 views

hi all,

I have implemented intercom into my website, issue is intercom icon or messenger icon doesn’t show if my user uses ios/safari. They report that some of devices is working but most of them doesn’t show so it’s not stable at all for my business.
I dont know what I do wrong here.
I try to reach out intercom support but it’s bad they just like blaming back to me  something like this


I think intercom must work for mostly case (I know except for pretty old devices and os).

Thank you

Best answer by Nathan Sudds

@Custom Your Charms feel free to DM me your site so I can test it out in Safari!

 

It's very hard to know for sure without seeing the site in action or seeing your settings in the back end. 

Let's see if we can help

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Nathan Sudds
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  • Top Expert
  • 328 replies
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  • March 23, 2025

@Custom Your Charms feel free to DM me your site so I can test it out in Safari!

 

It's very hard to know for sure without seeing the site in action or seeing your settings in the back end. 

Let's see if we can help


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