Messenger > Salesforce {salesforce_lead_source}} Field - Where can I edit it? | Community
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Messenger > Salesforce {salesforce_lead_source}} Field - Where can I edit it?

  • January 7, 2021
  • 2 replies
  • 70 views
G

I've been able to been able to edit Lead Source in Operator/Custom Bots, but can't find anywhere to edit this in Messenger. New Salesforce Leads from Messenger are all showing as Intercom - would like to change that.

Best answer by Eric Fitz

Hey @garima k​! If you're creating Salesforce leads from the Inbox, the source will always show as "Intercom" in SFDC. It's only possible to define the source if you're creating the leads through Operator or Custom Bots.

2 replies

Roy
Top Expert ✨
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  • Roy
  • Top Expert ✨
  • January 8, 2021

Hello @garima k​ , to map and sync qualification data, you should visit Salesforce app settings.

More information can be found here.

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Answer
  • January 8, 2021

Hey @garima k​! If you're creating Salesforce leads from the Inbox, the source will always show as "Intercom" in SFDC. It's only possible to define the source if you're creating the leads through Operator or Custom Bots.

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