Hello. I can see that you’ve updated the Intercom mobile app, but unfortunately the experience has become noticeably worse.
The most frustrating change is that the message input field now only displays a single line while typing. This makes it extremely difficult to review, edit, and proofread longer messages before sending them. For support teams that spend all day communicating with customers, this significantly impacts usability and efficiency.
Honestly, this feels like a step backward and goes against basic UI/UX principles. A text input area should expand as users type, especially in a professional communication tool.
Please consider bringing back the previous behavior. The old version was much more practical and user-friendly.