New Link Editor breaks percent-encoded URLs in the URL path | Community
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Answered

New Link Editor breaks percent-encoded URLs in the URL path

  • July 22, 2026
  • 2 replies
  • 179 views

Since today we have noticed that the new link editor automatically modifies URLs when adding or editing links in emails.
The issue is that the editor decodes already percent-encoded characters inside the URL path, which changes the actual URL and breaks our download links.

Example

Original URL:
https://xxxxxxx.xxx/.platform/customerdata/zbHfKMjdoCqhmXfSccxGpiD7AglaH%2B8DzS7jE%2Bvjbl%2F%2FnDJQggRqcINpVye5ybA3GQrIQtOHPl7GEr%2Bb6kWBgQ%3D%3D

After saving with the link editor:

https://xxxxxxx.xxx/.platform/customerdata/zbHfKMjdoCqhmXfSccxGpiD7AglaH+8DzS7jE+vjbl//nDJQggRqcINpVye5ybA3GQrIQtOHPl7GEr+b6kWBgQ==

The editor converts:

%2B -> +
%2F -> /
%3D -> =

The conversion of %2F into / is particularly problematic because it creates additional path segments, making the URL invalid.

These are signed download URLs, where the exact path is part of the signature. Any modification of the encoded characters invalidates the link.

This worked correctly until today and started after the new link editor was introduced.

Expected behavior

The link editor should preserve the URL exactly as entered. It should not decode or normalize percent-encoded characters within the URL path.

Best answer by Sean Meade Forum Support Lead

Hi ​@Jörg Malter I just wanted to come back here and say that this has now been fixed but please let us know if you are still seeing it.

2 replies

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  • Intercom Team
  • July 31, 2026

Hey ​@Jörg Malter Thanks for reporting this. This looks like a known regression with the new link editor, not expected behavior for signed URLs. An internal bug has already been raised for this exact issue, describing the editor decoding %2B, %2F, and %3D in the URL path and breaking signed download links and our engineering team are working on a fix.

 

I’ll let you know here when that fix has been released.


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Hi ​@Jörg Malter I just wanted to come back here and say that this has now been fixed but please let us know if you are still seeing it.