After every Fin update, the search history in the workspace is lost. We would like to retain this history.
Please retain search history after Fin updates
Best answer by Adam Warden
Hi
I tried digging into this to see if I could find anything useful, but it seems this is expected behavior. Here’s what I found:
In the workspace, search history and filter selections are not persisted across reloads or updates. When the page refreshes (for example after a Fin update), the browser clears those in‑memory selections.
There isn’t currently a setting to keep a permanent search history.
According to Fin, the closest workaround is to save filters as presets so they can be reapplied quickly, but this only works for custom reports.
Note: saved filters are still in‑memory only, so they won’t survive a full page reload — they just make reapplying them faster.
I know this doesn’t fix your issue, but I decided to send it just in case it helps.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.