Problem with chat on mobile

Question

We're experiencing an issue where some users are unable to access the chat on mobile.We're using the Flutter SDK in our app. We've already verified that the affected users are correctly registered in our database, and the ID information is being passed properly. Interestingly, the chat is working fine for other users.How can we resolve this issue?

Nathan Sudds · Accepted Answer

​@Vinicius Ribeiro Is this a screenshot from the app and you aren’t seeing the messenger bubble at the bottom right? Is there a way for a user to have the app but not be logged in yet? Could it be that you don’t have the messenger turned on for visitors and these people are not logged in yet?Curious but I think we’ll need more information to help you troubleshoot.

Vinicius Ribeiro · Answer

I'm sorry I ended up putting the wrong printscreen. The error screen is this one:

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