Reply Inbox Update Breaking Macro Formatting | Community
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Reply Inbox Update Breaking Macro Formatting

  • August 12, 2026
  • 1 reply
  • 34 views

The new update to the Reply Inbox is breaking our macros. It seems to normalize the text somehow and removes all line breaks. This only happens in the Reply Inbox; macros work as expected when starting a new conversation. Video attached.

Any insight is appreciated!

    1 reply

    Karla T
    Intercom Team
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    • Karla TIntercom Team
    • Intercom Team
    • August 16, 2026

    Hi ​@LouiseKlein 👋  Karla here from the community team here! I’m going to create a conversation with our support team so they can take a closer look and investigate further with you. They’ll be able to dig into your setup and provide more targeted guidance. Keep an eye out for a follow-up from the team shortly.

    Karla T | Leading Community at Intercom
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