The new update to the Reply Inbox is breaking our macros. It seems to normalize the text somehow and removes all line breaks. This only happens in the Reply Inbox; macros work as expected when starting a new conversation. Video attached.
Any insight is appreciated!
Reply Inbox Update Breaking Macro Formatting
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.