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Same as for a workflow, I would like to be able trigger my News tab in the chat messenger to specific users only. In that way, I would like to set up rules. 
For instance, I would like a News XYZ to be visible only for Users A, but not for users B & C. 

Hey ​@Anouck LAMBERT, 
 

Sounds like our Newsfeed feature should help here. You can view more info on this by checking out our help center article here. 

Hey ​@Ryan Parker , thanks for your answer on that. However, it seems that the newsfeed as display in the article is not available on the newest version of Intercom. I don’t have “News Feed”, I only have “News”. 
In my version, I cannot set up the audience rules based on tags for instance, or attributes, which I would like to do. 
I can only select the audience as Visitors, Leads, or users. I would like to personalize the rules as in the past. 
 

 

Hey ​@Ryan Parker !

I found it in the settings. :)
Would be amazing if we could have the Newsfeed directly accessible via the outbound messaging as it is related. 

Generally speaking, I am always a bit lost on what is in the settings and what isn’t.

Cheers, 
Anouck

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