Have there been any updates or recent changes to the tagging/hotkeys product?
Previously, when adding multiple tags to a conversation, you could type a tag, press Enter, and remain in the tag window to immediately enter the next one. Since yesterday, it looks like pressing Enter after adding a tag kicks you out of the tag window instead.
This means users have to click back into the tag field before every new tag. If they don’t, the letters they type can trigger hotkeys instead, such as opening Reply, moving to the next ticket, or snoozing the conversation.
Was there a recent change to this behavior, or is this a known issue being worked on? See attached video.
I appreciate any insight into this!