Hi there,
The new ‘From and Reply‑to’ fields are always visible when you’re writing an email, I’ve noticed this change today, 23 July 2026.
Can you please make this a preference so that one can toggle this on/off based on experience. I get that this is nice for people to see who they are sending the email to which is great but not ideal if it is going to take up that much space.
It takes up the view in a conversation so make the conversation section smaller due to the block.
Thank you in advance.
Best regards,
Question
The From and Reply‑to fields
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.