here is a screenshot of the chat. we have not received this before. what is this and why are we receiving this? Been on the platform for 3.5 years and never received this message before.
Page 1 / 1
Hello @wendy k​ , I don't see any attachments 
BTW: Intercom never asked me about change my password via chat, so it already looks suspicious. The best way will be to contact Intercom support ASAP.
Hey @wendy k​, can I ask which address sent this email? If you suspect an email of being spam, please forward it to abuse@intercom.com.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.