In this article, it says the button will disappear for new conversations. I would like the customer to be advised that he must wait and his position in the queue is X

Hey 👋🏼 Shauna here! There isn't a way to set up a 'notice' or 'message' to share with customers that volumes are high and they're in a queue. This would be a feature request! I will share this feedback with the Product team for you 🚀 Be sure to keep an eye on our Product Changes page for updates on current features or announcements on new products 👉🏼 https://www.intercom.com/changes/en/p>

When my team has all conversation assignments full, I would like new conversations to have a queue count and not for the button to disappear. It's possible?

When my team has all conversation assignments full, I would like new conversations to have a queue count and not for the button to disappear. It's possible? | Community

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