When my team has all conversation assignments full, I would like new conversations to have a queue count and not for the button to disappear. It's possible? | Community
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When my team has all conversation assignments full, I would like new conversations to have a queue count and not for the button to disappear. It's possible?

  • September 16, 2022
  • 3 replies
  • 88 views
E

In this article, it says the button will disappear for new conversations. I would like the customer to be advised that he must wait and his position in the queue is X

 

 

 

Joseph S.
M

3 replies

Shauna
Intercom Team
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  • ShaunaIntercom Team
  • Intercom Team
  • September 16, 2022

Hey 👋🏼 Shauna here! There isn't a way to set up a 'notice' or 'message' to share with customers that volumes are high and they're in a queue.

 

This would be a feature request! I will share this feedback with the Product team for you 🚀  Be sure to keep an eye on our Product Changes page for updates on current features or announcements on new products 👉🏼 https://www.intercom.com/changes/en/p>

Nathan Sudds
M

This would be helpful for us as well!

M

Is the message option for such a queue message in Intercom’s product roadmap? (:

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