Why can't I open the messenger, it's disabled | Community
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Question

Why can't I open the messenger, it's disabled

  • September 1, 2022
  • 2 replies
  • 16 views

intercom bug

2 replies

Milan
Top Expert ✨
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  • Top Expert
  • September 1, 2022

@david t12​ Can you share the link to it?


Racheal
Intercom Team
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  • Customer Support Engineer
  • September 19, 2022

Hey @david t12​ Racheal from the support engineer team here 👋

 

This will be tricky to troubleshoot without a link, but I would suggest taking a look into any custom coding you may have set up on your Intercom launcher first. Other than than, if you can provide a link that would be very helpful!