Identity Verification on both private and public sites

Question

We are looking at adding identity verification to stop user spoofing on our mobile app and private sites. However we also use intercom on our public pages that have no userid or email as there is no logins. How do we handle this to allow conversations to be opened once Identity Verification is on, but there is no user/email to create a hash for?

Racheal · Accepted Answer

Hey @Mike PauerRacheal from the support engineer team here👋Identity verification only impacts logged in users, so as long as you are using the visitor code for your public site there will be no hash needed there! We mention this here, along with some other valuable identity verification information!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded