React Native [HTTP 401] - Failed Identity Verification check

Question

We have recently updated to 4.0.1Based on the docs, it appears we are using the correct flow of calls when we wither get a new sign-up or a log-inawait Intercom.setUserHash(userHash)await Intercom.loginUserWithUserAttributes({ email, userId })await Intercom.updateUser({...}) With the above, we get [HTTP 401] - Failed Identity Verification check, after the sign-up call. Interestingly it only occurs for a new user sign up. Login works fine. I have tried adding in await Intercom.loginUnidentifiedUser() before I call loginUserWithUserAttributes but oddly I then get the verification error on the updateUser call. Is this a bug or am I missing something from the docs?

Jacob Cox · Accepted Answer

Hi @TomMoran!The order of events for logging in a User would be:Before doing anything with Intercom, you’ll want to successfully verify the User that is logging into your appSet the User HashLog the User into Intercom. You’ll need to be logging in an identified user if you’re creating a hashThings to note for debugging purposes:You said that logging in existing Users works fine, but not new Users. The log-in setup on the Intercom side of things should be the same. Are you doing anything different between the two?If you are assigning a user_id to your user you will need to make sure you are generating the user_hash from that and not the email address.There is a separate Secret Key for iOS and Android. Make sure you’re generating the hash with the key that matches the OS.Make sure you’re logging your Users out of Intercom when they log out of your AppMake sure you are generating the correct user_hash by calculating the expected user_hash for a user with our calculator. You can find this in your the security section of your workspace underneath the secret key for your Android, iOS, and Web environmentsLet us know if any of the above get things working for you!

Tech Team · Answer

Hi @Jacob Cox,Tom and I work on the same team, and we are still experiencing some issue’s with version 4.0.1 of the React-Native library on iOS. We are still getting a few 401 when trying to `await Intercom.loginUserWithUserAttributes({ email, userId })`. I double checked the generated user hash with the hash calculator and everything matched up.Do you think there is a race condition with `Intercom.setUserHash` and `Intercom.loginUserWithUserAttributes` which is causing the hash to be not set in time? Below is a snippetof how we call the functionsawait Intercom.setUserHash(intercomHash.data.getIntercomHash)await Intercom.loginUserWithUserAttributes({ email, userId })Cheers,Walter

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