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Tried to update user but there was a network error (401) - Failed Identity Verification check

  • March 29, 2023
  • 2 replies
  • 1147 views
J

I am using intercom iOS sdk using pod install and every time I launch intercom screen I got this Tried to update user but there was a network error (401) - Failed Identity Verification check error. Earlier it was working now it is not working. Same user email using in intercom of another iOS application then it is working. 

Best answer by Daniel M15

Hey @Jinal.p! Daniel from Customer Support Engineering here 🔧 

 

This would imply that there is an issue with the user hash value that you’re passing on the update. To clarify, each user has a unique user hash value; in this case, you’ve passed a value that Intercom wasn’t expecting. Check out our tool to get the user’s expected hash value (in Settings > Installation > Enforce Identity on [Platform], click “verify it with our hash calculator), and compare it to the value you are sending to Intercom. If you’re experiencing continued issues, please reach out to us via the Messenger, or check out our Identity Verification Help Center article.

    2 replies

    Daniel M15
    Employee
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    • Daniel M15Employee
    • Employee
    • Answer
    • March 29, 2023

    Hey @Jinal.p! Daniel from Customer Support Engineering here 🔧 

     

    This would imply that there is an issue with the user hash value that you’re passing on the update. To clarify, each user has a unique user hash value; in this case, you’ve passed a value that Intercom wasn’t expecting. Check out our tool to get the user’s expected hash value (in Settings > Installation > Enforce Identity on [Platform], click “verify it with our hash calculator), and compare it to the value you are sending to Intercom. If you’re experiencing continued issues, please reach out to us via the Messenger, or check out our Identity Verification Help Center article.

    Daniel McGovern, Customer Support Engineer @ Intercom
    D
    • davidsh3lby
    • New Participant
    • June 6, 2026

    Interesting discussion. Authentication and identity verification issues can be particularly challenging because they often involve multiple layers of security, network communication, and account validation. Even when everything appears to be configured correctly, a small mismatch can result in errors that are difficult to diagnose.

    This highlights the importance of creating reliable and user-friendly digital experiences. The same principle applies to online gaming platforms, where accessibility and smooth performance play a major role in user satisfaction. Many players prefer resources such as Geometry Dash Game platforms that provide quick access to gameplay without unnecessary complications. Whether it's account verification systems or gaming services, users value tools that are dependable, responsive, and easy to use.

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