Why do I have to enable the Identity Verification, how does it work, does it affect users and leads and how to set that up?

Identity Verification ensures conversations between you and your Users are kept private, and that one person can’t impersonate another.We strongly encourage all Intercom customers to set up and enable Identity Verification. To find out more on how it works, whether or not it affect leads and users and how to set it up,check this article 👍