[Bug][Android & iOS] Incorrect background color for the launcher icon on the first launch of Intercom in the app | Community
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[Bug][Android & iOS] Incorrect background color for the launcher icon on the first launch of Intercom in the app

  • July 10, 2025
  • 1 reply
  • 92 views
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Hello! I’m the RN (react-native) developer and integrated your mobile SDK in my app for both platforms.  I used 8.6.0 version of this package RN-Intercom. 

I found a bug related to the launcher icon background color. This issue appears only in the current version. I tested the previous four versions, and the bug was not present in any of them.
 


I double-checked the mobile SDK style configuration in the web settings, and everything looks correct to me.

Important note:
This issue occurs only on the first launch of Intercom in the app.

I would be very grateful for a solution to this problem.

Best answer by Emilygav

Hey ​@Volodymyr Ivaniuk! Emily here from Support Engineering at Intercom 👋🏼

 

This indeed does to appear to potentially be a bug in our RN integration.

 

Would it be possible for you to open up a ticket with our team through the messenger? You can link this URL so that you don’t have to explain your issue all over again! 

 

Thank you in advance! 🙏🏻

1 reply

Emilygav
Intercom Team
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  • EmilygavIntercom Team
  • Intercom Team
  • 161 replies
  • Answer
  • July 18, 2025

Hey ​@Volodymyr Ivaniuk! Emily here from Support Engineering at Intercom 👋🏼

 

This indeed does to appear to potentially be a bug in our RN integration.

 

Would it be possible for you to open up a ticket with our team through the messenger? You can link this URL so that you don’t have to explain your issue all over again! 

 

Thank you in advance! 🙏🏻


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