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Bug: keyboard not being displayed anywhere in the app with intercom version 16.2.2 on iOS 17

  • 1 November 2023
  • 1 reply
  • 28 views

I've updated Intercom sdk today to version 16.2.2 and by updating it the keyboard would not be displayed on any textfield in the app regardless if it was intercom messenger or just any field. This happened only on iOS 17. Once I've downgraded to 16.2.1 it has started working again.

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Best answer by Jacob Cox 6 November 2023, 00:38

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Hi @Marcela Auslenter !

Just a heads up that these types of issues are best taken up with our support team so they can dig into your logs and open up a bug with our Product Team, if necessary.

I’m going to send this conversation over to our Support team. They’ll reach out to you via the email address you have on file here and request more details from you! You may need to keep an eye on your spam inbox for the next couple of days, just in case their message lands there!

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