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Answered

Bug with screen rotation on iOS

  • May 31, 2023
  • 1 reply
  • 38 views

When launch button is visible screen rotation doesn’t work correct, content is rotating with wrong layout and status bar doesn’t rotate at all.

Best answer by cameron.gumley

Hey @Alex! Cam with the Intercom Support Engineering team here 😁

 

Keen to help with this! I presume you’re seeing this issue within your mobile app - would you be able to share a few additional details on this:

  • Is this is occurring in your iOS or Android App, or both? And what device type are you seeing this occur on?
  • How has Intercom been installed/integrated into your App - are you using one of our official SDK’s/wrappers, or some other method?
  • What SDK/Wrapper version is currently being used by the App?
  • Would you be able to provide any screenshots of when/where you’re seeing this happen?
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  • Intercom Team
  • 109 replies
  • Answer
  • June 2, 2023

Hey @Alex! Cam with the Intercom Support Engineering team here 😁

 

Keen to help with this! I presume you’re seeing this issue within your mobile app - would you be able to share a few additional details on this:

  • Is this is occurring in your iOS or Android App, or both? And what device type are you seeing this occur on?
  • How has Intercom been installed/integrated into your App - are you using one of our official SDK’s/wrappers, or some other method?
  • What SDK/Wrapper version is currently being used by the App?
  • Would you be able to provide any screenshots of when/where you’re seeing this happen?

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