The use case is as follows.User A clicks button 1 to open the intercom chat. They start chatting and the chat gets routed to inbox X. User A starts another chat later from button 2 and this time the chats gets routed to inbox Y.

Hey @user1826! Is it possible for you to track the button click as an event in Intercom? If so then you can route the conversation based on the event. Would you mind sending the link to both the conversations?

In a mobile app using intercom, how do you route a users chat to different inboxes/priorities based on which button they click to open the chat?

In a mobile app using intercom, how do you route a users chat to different inboxes/priorities based on which button they click to open the chat? | Community

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