The use case is as follows.
User A clicks button 1 to open the intercom chat. They start chatting and the chat gets routed to inbox X. User A starts another chat later from button 2 and this time the chats gets routed to inbox Y.
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Hey @user1826​ ! Is it possible for you to track the button click as an event in Intercom? If so then you can route the conversation based on the event.
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Would you mind sending the link to both the conversations?
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