Answered

Intercom 15.1.1 "IntercomSDK_MethodSwizzle" crash

  • 10 August 2023
  • 4 replies
  • 320 views

We are experiencing quite a lots of crashes after updating to Intercom 15.1.1 iOS SDK. All of them in iOS 16.X
Do you have any identified issue with this version?

Thanks a lot,

Christian


Firebase stack traces…
 

Crashed: nexus.reachability
0  libobjc.A.dylib                0x2820 objc_msgSend + 32
1  Intercom                       0x5da28 IntercomSDK_MethodSwizzle + 18904
2  Intercom                       0x5daa4 IntercomSDK_MethodSwizzle + 19028
3  Intercom                       0x5ab00 IntercomSDK_MethodSwizzle + 6832
4  Network                        0x7f2e5c __nw_path_necp_update_evaluator_block_invoke + 456
5  libdispatch.dylib              0x2320 _dispatch_call_block_and_release + 32
6  libdispatch.dylib              0x3eac _dispatch_client_callout + 20
7  libdispatch.dylib              0xb534 _dispatch_lane_serial_drain + 668
8  libdispatch.dylib              0xc0a4 _dispatch_lane_invoke + 384
9  libdispatch.dylib              0x16cdc _dispatch_workloop_worker_thread + 648
10 libsystem_pthread.dylib        0xddc _pthread_wqthread + 288
11 libsystem_pthread.dylib        0xb7c start_wqthread + 8



Crashed: com.apple.NSURLSession-delegate
0  libobjc.A.dylib                0x2820 objc_msgSend + 32
1  Intercom                       0x5dbe8 IntercomSDK_MethodSwizzle + 19352
2  Intercom                       0x5ddc0 IntercomSDK_MethodSwizzle + 19824
3  libdispatch.dylib              0x2320 _dispatch_call_block_and_release + 32
4  libdispatch.dylib              0x3eac _dispatch_client_callout + 20
5  libdispatch.dylib              0xb534 _dispatch_lane_serial_drain + 668
6  libdispatch.dylib              0xc0d8 _dispatch_lane_invoke + 436
7  libdispatch.dylib              0x16cdc _dispatch_workloop_worker_thread + 648
8  libsystem_pthread.dylib        0xddc _pthread_wqthread + 288
9  libsystem_pthread.dylib        0xb7c start_wqthread + 8


Crashed: nexus.reachability
0  libobjc.A.dylib                0x286c objc_retain_x0 + 16
1  libobjc.A.dylib                0x286c objc_retain + 16
2  Intercom                       0x5d91c IntercomSDK_MethodSwizzle + 18636
3  Intercom                       0x5da74 IntercomSDK_MethodSwizzle + 18980
4  Intercom                       0x5ab00 IntercomSDK_MethodSwizzle + 6832
5  Network                        0x7d0be8 __nw_path_necp_update_evaluator_block_invoke + 448
6  libdispatch.dylib              0x637a8 _dispatch_call_block_and_release + 24
7  libdispatch.dylib              0x64780 _dispatch_client_callout + 16
8  libdispatch.dylib              0x3f6fc _dispatch_lane_serial_drain$VARIANT$armv81 + 600
9  libdispatch.dylib              0x401b0 _dispatch_lane_invoke$VARIANT$armv81 + 380
10 libdispatch.dylib              0x49f14 _dispatch_workloop_worker_thread + 608
11 libsystem_pthread.dylib        0x1bd0 _pthread_wqthread + 284
12 libsystem_pthread.dylib        0x1720 start_wqthread + 8

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Best answer by Racheal 15 August 2023, 02:26

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4 replies

Userlevel 4
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Hey @cabarrocas Racheal from the support engineer team here👋 

 

I’m sorry to hear you’re running into this! I’m going to go ahead and forward this conversation into the support team so we can take a better look at what’s going on here.

Any updates on this @Racheal ?

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Seems like the issue is no longer present in 15.2.1 but we are observing… we had a bunch of these preventing users from opening the app but after upgrading to 15.2.1 they seem to be gone

 

 

 

Thanks a lot for your help, we will release new app version with 15.2.1 intercom this week

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